Nextcloud troubleshooting

Modified on Mon, 20 Apr at 2:40 PM

"Unknown error during upload" when adding folders to Nextcloud.

This error may occur if you have tried to upload a folder that has sub-folders.

Only single folders containing media files can be uploaded to the WildObs Image Platform Nextcloud.

For example, the following organisation of images for a deployment arranged into sub-folders may cause an error:

❌

Nextcloud:

├───Test_Deployment

│ ├───Day_1

│ │ ├───IMG1001.JPG

│ │ ├───IMG1002.JPG

│ │ └───IMG1003.JPG

│ ├───Day_2

│ │ ├───IMG2001.JPG

│ │ ├───IMG2002.JPG

│ │ └───IMG2003.JPG

│ └───Day_3

│ ├───IMG3001.JPG

│ ├───IMG3002.JPG

│ └───IMG3003.JPG

If images do upload successfully in a folder organisation with sub-folders, please note that only one folder can be added to a deployment. In this case, Day 1, Day2 and Day 3 would all need to be added as separate deployments.

To ensure all 9 images can be added to a single deployment, they should be arranged as follows:

✅

Nextcloud:

├───Test_Deployment

│ ├───IMG1001.JPG

│ ├───IMG1002.JPG

│ ├───IMG1003.JPG

│ ├───IMG2001.JPG

│ ├───IMG2002.JPG

│ ├───IMG2003.JPG

│ ├───IMG3001.JPG

│ ├───IMG3002.JPG

│ └───IMG3003.JPG

Please refer to Upload images via Nextcloud for details on how your folders of media should be organised in Nextcloud.